Quality Control (QC) is the most critical step in your Sugargoo shopping journey. This guide walks you through exactly how to QC on Sugargoo, from requesting photos to approving or exchanging your item.
Step 1: Request QC Photos After Ordering
Once your item arrives at the Sugargoo warehouse, navigate to your order page and click "Request QC Photos." Most agents offer 3-5 free photos. Request specific angles if needed: front, back, sole, logo close-up, and insole stitching.
Step 2: Review Your QC Photos Systematically
Use a checklist approach. Compare your QC photos against authentic product photos from StockX, GOAT, or the brand's official site. Pay attention to:
- Logo placement, font, and spacing
- Stitching quality and thread color
- Material texture and color accuracy
- Sole pattern and shape
- Tag information and insole print
Step 3: Make Your Decision
| Action | When to Use | Timeline |
|---|---|---|
| Approve | QC looks accurate and acceptable | Same day |
| Request More Photos | Need a specific angle or detail | 1-2 days |
| Exchange | Major flaw visible in QC | 3-7 days |
| Return | Item completely wrong or damaged | 3-7 days |
For a deeper dive, read our Best QC Guide and learn about common QC mistakes. Return to the homepage for more resources.